Privacy Policy

tr-99ph ("we," "us," "our") operates the online gaming platform accessible at tr-99ph.net. As a platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond, we understand that the privacy and security of your personal information is a serious responsibility — not just a legal obligation.

This Privacy Policy ("Policy") describes how tr-99ph collects, uses, stores, shares, and protects personal data in connection with your use of our website, games, and related services. It also explains the rights available to you under Philippine law and how you can exercise them.

This Policy applies to all registered players, visitors to the tr-99ph website, and any individual whose personal data is processed by tr-99ph in connection with the provision of our services. Please read this Policy carefully. If you do not agree with any part of it, you should not use the tr-99ph platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your relationship with tr-99ph.

tr-99ph collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the improvement of the player experience. The categories of personal data we collect include:

• Full legal name as it appears on a government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Gender;
• Nationality and country of residence;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence).

• Email address;
• Philippine mobile number;
• Residential address (barangay, city/municipality, province).

• GCash or PayMaya (Maya) account reference details;
• Bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank transfers;
• Debit card details (card number is not stored in full — only the last four digits and expiry date are retained for reference);
• Transaction history including deposits, withdrawals, and bonus activity.

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Game history, bet amounts, and wagering patterns;
• Login timestamps and account activity logs.

• Records of communications with tr-99ph customer support;
• Feedback, survey responses, and complaint records;
• Marketing preferences and opt-in/opt-out records.

tr-99ph collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, and similar tracking technologies when you access the tr-99ph platform;
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and publicly available information used for compliance screening.

tr-99ph processes your personal data for the following purposes:

Under the Philippine Data Privacy Act of 2012 (RA 10173), tr-99ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, anti-money laundering laws, and tax reporting requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

tr-99ph does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under appropriate data protection agreements:

• Payment processors: GCash, PayMaya, and partner banks for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with PAGCOR requirements;
• Game providers: Licensed third-party game studios whose games are hosted on the tr-99ph platform, to the extent necessary for game operation;
• Fraud prevention and security services: Providers that help us detect and prevent fraudulent activity on the platform;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities where we are legally required to disclose information;
• Professional advisers: Legal, accounting, and auditing firms engaged by tr-99ph, subject to professional confidentiality obligations.

tr-99ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements;
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing preference records are retained until you withdraw consent or close your account, whichever is earlier.

When personal data is no longer required, tr-99ph will securely delete or anonymise it in accordance with our internal data disposal procedures.

tr-99ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the tr-99ph platform;
• Encryption of sensitive data at rest, including financial and identity records;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for account access and administrative systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While tr-99ph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tr-99ph will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of RA 10173 and its Implementing Rules.

tr-99ph uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled as they are required for login sessions, security, and core game functionality;
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience;
• Analytics cookies: Help us understand how players use the platform so we can improve performance and content. Data collected is aggregated and anonymised where possible;
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tr-99ph platform. Consent for non-essential cookies can be withdrawn at any time through your account settings.

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by tr-99ph:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. tr-99ph will respond to all verified requests within thirty (30) days in accordance with RA 10173.

If you are a parent or guardian and believe that a minor has registered on tr-99ph, please contact our support team immediately. We take underage gambling extremely seriously and will act promptly on any such report.

Some of tr-99ph's service providers and game partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, tr-99ph ensures that appropriate safeguards are in place to protect your data in accordance with RA 10173, including contractual data protection clauses and adequacy assessments.

tr-99ph will not transfer your personal data to a foreign country or international organisation unless that country or organisation provides an adequate level of protection for personal data, or appropriate safeguards have been implemented as required by the National Privacy Commission.

tr-99ph reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or through a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the tr-99ph platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.